Closing your DeepID account and deleting your data
Automatically translated
In the identification section and for certification and trust services, there are very long legal retention obligations – at least from the time the identification process is carried out. 17 years according to ZertES and at least 36 years according to the eIDAS Regulation – to be able to prove that a person has been identified and their electronic signature(s) have been issued. For this reason, your application must first be checked by our support team.
You can find further information in our privacy policy: https://www.deepcloud.swiss/en/privacy-policy/
Quick guide
1. log in with your DeepID and request the deletion of your DeepID in the profile settings.
2. our support team will review your request in accordance with the statutory retention obligation
3. our support team will contact you by e-mail and inform you about the status of the deletion process
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