Accepting an invitation to DeepPortal
Have you received an invitation to DeepPortal by email? In this article, you will learn how to accept the invitation and gain access to the DeepPortal that has been shared with ...
Hi. How can we help?
Featured articles
Two-Factor Authentication – 2FA
Two-factor authentication provides an extra layer of protection for your DeepCloud account against unauthorized access. When logging in, you’ll need both your password and a ...
Where can I reset or change my password?
You can change your password in your account settings under “Security Settings” next to “Password.” If you have forgotten your password, you can easily ...
New or Lost Cell Phone (DeepPortal)
Getting a new smartphone or losing your device affects two-factor authentication (2FA) for your DeepCloud account. Please follow these steps. No access to the old device If you no ...
Articles
Mailroom
The Mailroom automatically routes incoming documents to the appropriate destination box based on forwarding rules. Assignment is based on the recipient address recognized on the ...
Mail merge for bulk sending with DeepSign
Would you like to send the same document, such as a contract, an internal directive or an information notice, to many recipients, personalise it for each recipient and have it ...
Analysis failed
This article explains what to do if a document in the DeepBox inbox is marked with an analysis error and cannot be opened in the DeepO Editor. Cause There can be various reasons ...
Update to the “Further Data Processors” list (October 2026)
Current documentList “Further Data Processors” New document from 15 October 2026List “Further Data Processors” For further information or if you have any questions, please ...
Enter additional QR information in the "Notes" field
In the DeepO settings, you can configure the app to automatically import additional information from a receipt’s QR code into the “Notes” field. The setting ...
New or Lost Cell Phone
Getting a new smartphone or losing your device can affect two different sections: two-factor authentication (2FA) for your DeepCloud account and your DeepID. Please follow the ...
Global two-factor authentication
As the owner of an organisation, you can also enable global two-factor authentication. When this option is enabled, two-factor authentication is mandatory for all users of the ...
Recognition of Expense Reports
Incoming expense reports are now automatically recognized and processed in the background as (received) invoices with a reduced set of fields—without creating a new, visible ...
