Delete users & service users
To delete users, stay in the account management and switch to “Users”. There you will see the list of active users, pending invitations and created service users. ...
DeepCloud
Settle outstanding invoices
Outstanding invoices From three unpaid invoices, products in your account will remain blocked until the outstanding amounts have been paid. This applies to both DeepBox and ...
Update of the contractual provisions (June 2026)
Overview of changes In the course of updating our contractual provisions, we have made various adjustments. The aim of these changes is to increase transparency, take regulatory ...
How do I change a payment method?
The payment method can be adjusted and managed by the owner of the organization in the account management under “Billing Information“. In the “Payment ...
Why is my account blocked?
There are various reasons why access to DeepBox or DeepSign may be restricted. The blocking depends on which product you use and which costs are incurred. Missing payment method If...
Limit group claims to selected groups
In Azure AD (Microsoft Entra ID), group memberships can be included in the token of an enterprise application in order to control authorizations within the application.However, as ...
Trigger payment manually
As owner of organisation you can trigger an outstanding payment manually. To do this, go to account management at “invoice history”. Select the outstanding invoice. If ...
Customize access to a Box (external Shares)
Owners, Admins, or Members with organisational rights on a Box can invite external users in DeepAdmin under “Boxes.” The management of external shares is carried out as ...
Adding employees to the DeepCloud organisation
To add employees to a DeepCloud organisation, they must be added as members by owner or admin via the settings in section “Users”. The new members then receive an email...
SSO Group Mapping
With Group Mappings, owners and admins can link groups from their identity provider (IdP) to organizations, roles, and groups in DeepCloud. This allows the ...
Where can I reset my password?
Das Passwort lässt sich in den Kontoeinstellungen durch «Bearbeiten» neben dem Passwort ändern.
Data protection at DeepCloud AG
DeepCloud AG places the highest value on the protection of your data. Here you will find the most important information on our data protection approach: Legal compliance:We are ...
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