New or Lost Cell Phone
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Getting a new smartphone or losing your device can affect two different sections: two-factor authentication (2FA) for your DeepCloud account and your DeepID. Please follow the appropriate instructions for each situation.
2FA for DeepCloud Account
2FA protects your login to your DeepCloud account, for example, for DeepBox or DeepSign.
If you still have access to your previous smartphone, you can reset 2FA in the security settings of your DeepCloud profile. Then follow the on-screen instructions and set up 2FA again on your new smartphone.
For setup instructions, see the article “Two-Factor Authentication.” Supported apps include FreeOTP, Microsoft Authenticator, and Google Authenticator, among others.
No access to the old device
If you no longer have access to your previous smartphone, ask the owner or an administrator at your organisation to reset 2FA for your user account.
However, this is only possible if you are a member of this one organisation exclusively.
Contact DeepCloud Support if:
- You are a member of several organisations.
- You are the sole owner of the organisation.
After resetting your device, you can set up 2FA again on your new smartphone.
Restore DeepID
DeepID is your electronic identity and can be set up on a new or additional device. This is done through the “I’ve already used DeepID” process.
You can find detailed instructions in the article “Restoring DeepID (Re-Ident).” Depending on your specific situation, you may need, among other things, the recovery code, verification of your registered email address, or to re-identify yourself with a government-issued ID.
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