How can I delete my DeepCloud account?

You use the DeepCloud account professionally.
Depending on your roles in the organization, steps may need to be taken before we can delete your account:

Member of an organization or other owners present in the organization
If you are a member or owner of an organization with multiple owners, you can request the deletion of your account directly by sending an email to support[at]deepbox.swiss.

Sole owner of an organisation
In the event that you are the only owner of an organization that is to continue to exist, you must first authorize an additional owner for your organization. You can then request the deletion of your account directly by sending an email to support[at]deepbox.swiss.

If the organization is also to be deleted, please proceed as follows:

1. Delete all sections (and thus boxes) of your organization (and if necessary your private organization) manually in the account management (reason: you delete your data yourself and thus directly confirm the deletion).
2. Manually delete all remaining members of the organization (including service users), if it has any.
3. Notify Support that the organization and your account should be deleted.
4. The organization and your account will be removed by DeepCloud support.

Request support to delete the organization and your DeepCloud account by sending an email to support[at]deepbox.swiss.

You can find more information about deleting sections and users here.

You use the DeepCloud account privately.
The following steps are necessary before we can delete your account:

Quick guide

1. Delete all sections (and thus boxes) manually in the account management (reason: you delete your data yourself and thus also confirm the deletion directly).
2. Manually delete all remaining members of the private organization (including service users), if it has any.
3. Notify Support that the organization and your account should be deleted.
4. The organization and your account will be removed by DeepCloud support.

You can find more information on deleting sections and users here.

Last: Message to Support
Request support to delete the organization and your DeepCloud account by sending an email to support[at]deepbox.swiss.