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Analysis failed

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This article explains what to do if a document in the DeepBox inbox is marked with an analysis error and cannot be opened in the DeepO Editor.

Cause

There can be various reasons why a document could not be analyzed. Often, the cause is incorrectly configured training, such as suggestions or keywords. In the case of DeepO training, an incorrect expression formula is frequently stored, causing the analysis to fail.

Procedure
Exam QuestionYesNo
Does the analysis error occur in only one box?This is likely caused by a box-specific configuration. Move on to the next question. The problem is likely caused by the document itself. In that case, check the PDF using a PDF viewer (such as Adobe Acrobat Reader).
Does the error occur with only one supplier?This is likely due to vendor-specific training. Check the training settings in the definitions for each address. This is likely caused by a global training session. Check the training sessions in the global settings.

Review DeepO Training Sessions

  1. Open the DeepO settings for the affected box and check the recorded training sessions in the definitions for each address or in the global settings.
  2. If multiple training sessions have been recorded, you don’t need to review all of them in detail when viewing the DeepO suggestions; instead, you can deactivate them one by one.
  3. After making any changes, upload the document to the inbox again. A document that has already been analyzed will not be analyzed again automatically.
  4. Check to see if the analysis error still occurs. Repeat steps 2 through 4 until the error no longer occurs. This will help you quickly pinpoint the problematic training session.
  5. After reviewing the suggestions, re-enable the ones that were disabled so that they can be applied.

Note: Deactivated training sessions will no longer be applied to any new documents received in this box.

If the cause cannot be identified, please feel free to contact your Abacus sales partner.

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