New or lost phone (DeepPortal)
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A new smartphone or a lost device affects two-factor authentication (2FA) for your DeepCloud account. Please follow the instructions below.
2FA for your DeepCloud account
2FA protects the login to your DeepCloud account, for example for DeepBox or DeepSign.
If you still have access to your previous smartphone, you can reset 2FA in the security settings of your DeepCloud profile. Then follow the process displayed and set up 2FA again on your new smartphone.
You will find setup instructions in the article Two-factor authentication. Supported apps include FreeOTP, Microsoft Authenticator and Google Authenticator.
No access to your old device
If you no longer have access to your previous smartphone, ask the owner or an administrator of your organisation to reset 2FA for your user account. However, this is only possible if you are a member of this one organisation.
Please contact DeepCloud Support if:
- you are a member of several organisations.
- you are the sole owner of the organisation.
Once 2FA has been reset, you can set it up again on your new smartphone.
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