Why is my account blocked?
There are various reasons why access to DeepBox or DeepSign may be restricted. The blocking depends on which product you use and which costs are incurred. Missing payment method If...
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Articles
Update personal data
In the DeepID app under “Profile” there is the option to edit various personal data. Customize display name:The display name consists of at least one official first and...
DeepID recovery code
The recovery code is an eight-digit code that is randomly generated and displayed at the end of the identification process. This code must be written down securely, as it is not ...
Behavior in DeepO with "paid receipts"
From 26.02.2026, the automatic marking of vouchers as “already paid” will no longer be carried out. The decision as to whether a voucher is considered paid is now ...
DeepSign Storage
IMPORTANT: The new “DeepSign Storage” function can be managed in DeepAdmin after the release of 29.01.2026. The repository will be activated on 01.03.2026. DeepSign ...
Crop and edit visual signature
In the settings of your DeepCloud account, you can crop your uploaded visual signature and remove the background under “My signature”. This practical function is also ...
DeepSign integration for Google Workplace
With DeepSign, you can create digital signatures directly from Docs, Sheets, Presentations, Gmail or Drive – and automatically store signed documents in Google Drive. ...
Limit group claims to selected groups
In Azure AD (Microsoft Entra ID), group memberships can be included in the token of an enterprise application in order to control authorizations within the application.However, as ...
Observer
The observer role makes it possible to view the content of a document and the current progress of the signature process. However, observers do not actively participate in the ...
DeepPortal box overview
With DeepBox, DeepPortal offers trust companies a scalable and customizable solution. Various box types are available for different requirements, which are differentiated as ...
Observer function
If several users work with the same boxes, it can happen that they are not informed about all uploads within the boxes. To prevent this from happening, the Observer function can be...
Trigger payment manually
As owner of organisation you can trigger an outstanding payment manually. To do this, go to account management at “invoice history”. Select the outstanding invoice. If ...
